As the Chief Compliance Officer, Kathleen Loya leads the Compliance Program at ProTransport-1 inclusive of all of the company’s associated ambulance brands. With more than 30 years of wide-ranging experience in the healthcare industry, Kathy provides executive level expertise honed in California’s complex medical structure and extending nationally. Kathy is certified in Healthcare Compliance and has extensive clinical, operational and regulatory compliance experience in multiple sectors of healthcare including facilities, physician practices and health plans. She has been responsible for licensure and accreditation for healthcare facilities and health plans, and implemented regulatory compliance and privacy programs in multiple settings.
Prior to joining PT-1 Holdings, Kathy spent the previous 18 years at IPC Healthcare, Inc., serving as Vice President Health Services, Compliance & Privacy Officer until late 2015. Since late 2015, she continued in the role of VP Health Services. While at IPC Healthcare, Kathy led the company’s Clinical Analysis/Quality Reporting team, Nurse Call Center, Risk Management, E.H.R. Implementation, and Compliance & Privacy programs, providing leadership for over 2,500 physicians, advanced practice nurses, and physician assistants nationally. Before joining IPC Healthcare, Kathy’s roles included Vice President Health Care at CareAmerica Health Plans and Vice President of Patient Care at San Gabriel Valley Medical Center. Kathy’s original entry into healthcare was as a Cardiovascular Technologist, where she developed training materials adopted nationally. She holds a BS in Healthcare Administration from the University of La Verne, graduating Cum Laude.
Don Serva joined ProTransport-1 in 2017 to serve as General Manager, a position in which he utilizes extensive experience in business operations, quality and performance improvement, and strategic development and execution. Don’s professional background includes two decades of leadership expertise at the management and directorial levels.
Don has enjoyed a successful career as an operations management and organizational development leader, earning an Allianz Operational Excellence Award as well as multiple Training Top 125 Awards from Training Magazine. He has long exhibited a unique ability to develop talent, build high-performing teams, and create engaged working environments across multiple locations and a range of workforce volumes.
In addition to his impressive professional track record, Don holds an Executive MBA from Golden Gate University and a BS in Mathematics from San Diego State University. He is also certified by Hay Consulting Group as a Facilitator of Emotional Intelligence Curriculum and Assessments and licensed by Action Management, Inc. as a Problem-Solving Decision-Making Curriculum Facilitator. Don is a member of the Association for Talent Development, the Human Capital Institute, and the Organizational Development & Training Forum.
Dennis Robinson has overseen ProTransport-1’s business development services while coordinating management functions related to client relationships since joining the company in 2006. During his tenure, ProTransport-1 has benefitted immensely from Dennis’ extensive knowledge of strategic marketing and client service, forming partnerships with some of the largest hospital systems in Northern California while developing the industry’s first performance-based contract with financial incentives and penalties.
Dennis possesses more than 30 years of professional experience in business operations in the service and manufacturing sectors, having previously served as Vice President and General Manager for Infodisc Inc. and as Plant Manager for the John H. Harland Company. He received an Executive Business Program Certificate from San Francisco State University and has taken upper-level management courses at the College of Marin.
Heidi Runyon is among the longest standing ProTransport-1 team members, having joined the company in 2002. She helped create the Billing Department and currently directs the ProTransport-1’s accounts receivable activities, including contractual relationships with third-party payors and oversight of collection efforts accounting for millions of dollars each month. Heidi was escalated from Director of Finance to Vice President of Billing & Collections last year. She possesses a long history of patient advocacy and a unique perspective on the importance of advocacy efforts in the collections process.
With her focus on establishing a client-first approach to payment, Heidi has helped ProTransport-1 achieve an exceptional collection rate, which ranks in the 90th percentile of all ambulance companies in the U.S. She has nearly 20 years experience in the healthcare industry with extensive knowledge of Medicare, Medi-Cal and other payor organizations. Heidi also serves on the Medicare Provider Outreach and Education Advisory Group of the Medicare benefits administrator Noridian Healthcare Solutions.
Dave Bernardi serves as the Vice President of Revenue Cycle, a position from which he leads revenue processes for all companies under the PT-1 Holdings banner. Dave has nearly 20 years of operations management and leadership experience in healthcare insurance administration, account management, customer service, billing and collections, and revenue cycle management.
Dave’s most recent role prior to joining our team was as Vice President of Revenue Cycle Management for U.S. Renal Care, where he managed the revenue cycle for more than 300 dialysis facilities nationwide. Additionally, Dave’s professional experience includes directorial positions for healthcare leaders EMSI, Apria Healthcare and DaVita Rx as well as leadership roles with Kaiser Permanente, Anthem, Inc. and CIGNA Corporation. Dave holds a Bachelor of Business Administration degree from Central Connecticut State University.
Rick Gillespie joined ProTransport-1 in 2009 after more than 23 years in public accounting, serving the previous 10 years as a Partner at Andersen & Company, LLP, a regional accounting firm. He oversees all aspects of ProTransport-1’s financial management and reporting, including banking relationships, regulatory compliance, budgeting, accounts payable and treasury functions.
Rick also provides additional oversight of the Information Technology and Human Resources Departments. He began his career in public accounting at KPMG after earning a BS in Business Administration from California State University with Cum Laude honors. Rick is a Certified Public Accountant in the State of California.
Christie Undercoffler serves as the Executive Director of Human Resources and Payroll, a role from which she provides leadership throughout ProTransport-1 as well as its sister companies. Christie previously served as the Director of Benefits & Payroll, leveraging her expertise to enhance the company’s benefit offerings in recent years. Upon arrival at PT-1 in 2015, Christie served as the company’s Senior Human Resources Generalist and continues to utilize an abundance of experience across the HR spectrum in her current role.
Christie has spent two decades as an HR professional. Prior to her arrival at ProTransport-1, she spent 13 years at Immix Management Services as a Human Resources Representative. Earlier in her career, Christie held roles at Brayton, Purcell, Curtis & Geagan as a Human Resources Assistant as well as at Dominican College of San Rafael and Golden Gate Seminary as a Human Resources Intern. She graduated Summa Cum Laude from Dominican College of San Rafael with a BA in Business with a Management and Marketing emphasis. She was a member of the Gamma Sigma Honor Society.
Jason Leffew is one of the longest tenured members of the ProTransport-1 team, having joined the company in 2001 as an EMT. He earned subsequent promotions to Operations Supervisor and Administrative Supervisor before becoming the ProTransport-1’s Systems and Performance Analyst. He now serves as Director of Special Projects, a promotion from his previous role as Project Manager, overseeing all major information technology and operations projects for the company. In 2014, Jason has spearheaded the company-wide rollout of ePCR capabilities across 12 stations and a fleet of 150 vehicles.
Internally, Jason focuses on service delivery and operations performance on a comprehensive level; externally, he works with affiliated companies to create new tech platforms which increase efficiency for emergency and non-emergency transportation services. Jason received EMT Certification from Santa Rosa Junior College.
Sira Mohamed is ProTransport-1’s first Director of Medical Event Planning, earning a promotion in early 2015 from her previous role of Administrative Operations Manager. Sira continues to focus on creating new business and cultivating relationships for ProTransport-1’s Event Services Division, which she has helped the company greatly expand in recent years, as evidence by its work with the San Francisco 49ers, San Jose Sharks, Ultimate Fighting Championship and more.
Sira has been a member of the ProTransport-1 team since March 2007 when she was hired in the ComCenter. She was promoted to Dispatch Lead prior to a move to the Scheduling Department, eventually operating as a Scheduling Supervisor and then Utilization Coordinator before taking on the role of Administrative Operations Manager. Sira studied Business Management and Computer Science at Sonoma State University.
Justin Calaway is ProTransport-1’s Director of Purchasing and one of its original team members. In his current role, Justin oversees all purchasing, inventory management and asset management for ProTransport-1 and its sister companies. Prior to earning his promotion to director, Justin served as Product Acquisitions and Vendor Relations Manager.
Justin originally joined ProTransport-1 as a Gurney Van Driver in 2001 during the company’s first year of operation. He held numerous roles during his first stint at ProTransport-1 including EMT, Dispatcher, Operations Supervisor, Operations Manager and ComCenter Manager. By the time he briefly left PT-1 in 2009 for a role with Leader Emergency Vehicles, Justin had transitioned to the role of Systems Manager. He returned to the company in 2012 as a Utilization Lead before being promoted to Utilization Manager. From there Justin transitioned to a product and vendor management role.
Travis Spencer climbed the ranks to his current role as Director of Financial Planning and Analysis after more than three years with ProTransport-1. Initially an Accounting Department Temp at PT-1, Travis has served as a Senior Accountant and more recently an Accounting Manager since becoming a full-time team member.
Whereas Travis focused on the reporting of financials with an eye on past results in his managerial role, he now analyzes past results and trends to budget and forecast for the future. Travis’ expanded role includes work on finance-related projects surrounding growth opportunities at sister companies. Travis held Senior Accountant roles at two companies prior to joining PT-1 and earned a BA in Economics from the University of Colorado at Boulder.
Dr. Dirk Schermer is ProTransport-1’s Medical Director in the Bay Area region, overseeing the clinical aspects of ProTransport-1 dispatch protocols and medical care for ALS and BLS interfacility transports. Dr. Schermer is Staff Anesthesiologist at Santa Rosa Memorial Hospital where he provides services for scheduled outpatient surgery and trauma patients at the Level 2 Center.
Dr. Schermer is a published author who has served as an Assistant Professor in the Department of Anesthesia at the University of California, San Francisco. Dr. Schermer received a BS in Psychology from the University of California, Davis, and an MD from the University of California, San Francisco.
Dr. Dave Wolf serves as ProTransport-1’s Medical Director in the Central Valley region, where he has managed Metropolitan Anesthesiology Consultants, Inc., since 1991 and currently carries a full clinical practice at Mercy San Juan Medical Center in Carmichael. Dr. Wolf has served on multiple medical staff committees and has served two terms as Chief of Staff. He is a member of the Governing Board of the Sacramento/San Joaquin Service Area of Dignity Health. Dr. Wolf also holds an appointment as Associate Clinical Professor in Anesthesiology and Pain Management at UC Davis Medical Center, and teaches residents, medical students and paramedic interns. He often serves as a Guest Lecturer for the regional fire academies.
Dr. Wolf began his medical career as an EMT for a volunteer ambulance service in Montana while in high school before moving on to work as a Laboratory Technician and Paramedic during eight years in the U.S. Air Force. He subsequently completed his undergraduate degree training in Biological Studies and Chemistry at California State University, Sacramento. During this time, Dr. Wolf worked in ALS for a private ambulance company and flew with the California Highway Patrol as well as Army National Guard for helicopter EMS. He was elected to two terms as Director of Citrus Heights Fire District, and was instrumental in establishing the Regional Fire Communications Agency and the merging of several independent fire districts into the current Sacramento Metropolitan Fire District. After completing medical school at UC Davis, Dr. Wolf completed a Surgical Internship followed by a Residency in Anesthesiology with advanced training in Cardiothoracic and Pediatric Anesthesiology.