Michael Gorman provides operational oversight of ProTransport-1 as its Chief Operating Officer - a position he has held since joining the company in April 2013 - and is also the Acting Chief Executive Officer. Michael arrived at ProTransport-1 with an established record of invigorating process improvement at a number of national ambulance providers, gaining nearly a decade of comprehensive industry experience in the process. He was General Manager of American Medical Response’s Las Vegas Division prior to his transition to ProTransport-1, running the largest market in the company’s footprint.
Michael’s breadth of knowledge encompasses essential development factors ranging from operational logistics and cross-functional leadership to data analysis and healthcare information technology. He began his EMS career at Rural/Metro’s East Coast Regional Office before taking over as General Manager of the company’s Atlanta Division. Michael later served as General Manager in the competitive interfacility transport market of Northeast Ohio before taking on the responsibility of running operations for Rural/Metro Western New York, the company’s largest market. He earned a BS in Biochemistry at Case Western Reserve University prior to receiving an MBA, with an Accounting and Finance focus, from Regis University. He spent three years as a stock broker at Merrill Lynch out of college and later assumed his first role in management at a regional bank.
Kevin Gorman brings a decade of experience in the ambulance industry to ProTransport-1, which he joined as Chief Financial Officer in 2012. He previously held the same role at American Medical Response, where he oversaw financials for the company’s West Region operations. In just under three years at AMR, Kevin also served as Director of Finance, and later Vice President of Patient Business Services. He enjoyed a successful six-year run as Regional CFO at Rural/Metro prior to making the move to AMR.
Kevin earned a degree in Finance from Ohio University before receiving an MBA from Cleveland State University.
As the Chief Compliance Officer, Kathleen Loya leads the Compliance Program at ProTransport-1 inclusive of all of the company’s associated ambulance brands. With more than 30 years of wide-ranging experience in the healthcare industry, Kathy provides executive level expertise honed in California’s complex medical structure and extending nationally. Kathy is certified in Healthcare Compliance and has extensive clinical, operational and regulatory compliance experience in multiple sectors of healthcare including facilities, physician practices and health plans. She has been responsible for licensure and accreditation for healthcare facilities and health plans, and implemented regulatory compliance and privacy programs in multiple settings.
Prior to joining PT-1 Holdings, Kathy spent the previous 18 years at IPC Healthcare, Inc., serving as Vice President Health Services, Compliance & Privacy Officer until late 2015. Since late 2015, she continued in the role of VP Health Services. While at IPC Healthcare, Kathy led the company’s Clinical Analysis/Quality Reporting team, Nurse Call Center, Risk Management, E.H.R. Implementation, and Compliance & Privacy programs, providing leadership for over 2,500 physicians, advanced practice nurses, and physician assistants nationally. Before joining IPC Healthcare, Kathy’s roles included Vice President Health Care at CareAmerica Health Plans and Vice President of Patient Care at San Gabriel Valley Medical Center. Kathy’s original entry into healthcare was as a Cardiovascular Technologist, where she developed training materials adopted nationally. She holds a BS in Healthcare Administration from the University of La Verne, graduating Cum Laude.
Heidi Runyon is among the longest standing ProTransport-1 team members, having joined the company in 2002. She helped create the Billing Department and currently directs the ProTransport-1’s accounts receivable activities, including contractual relationships with third-party payors and oversight of collection efforts accounting for millions of dollars each month. Heidi was escalated from Director of Finance to Vice President of Billing & Collections last year. She possesses a long history of patient advocacy and a unique perspective on the importance of advocacy efforts in the collections process.
With her focus on establishing a client-first approach to payment, Heidi has helped ProTransport-1 achieve an exceptional collection rate, which ranks in the 90th percentile of all ambulance companies in the U.S. She has nearly 20 years experience in the healthcare industry with extensive knowledge of Medicare, Medi-Cal and other payor organizations. Heidi also serves on the Medicare Provider Outreach and Education Advisory Group of the Medicare benefits administrator Noridian Healthcare Solutions.
Dennis Robinson has overseen ProTransport-1’s business development services while coordinating management functions related to client relationships since joining the company in 2006. During his tenure, ProTransport-1 has benefitted immensely from Dennis’ extensive knowledge of strategic marketing and client service, forming partnerships with some of the largest hospital systems in Northern California while developing the industry’s first performance-based contract with financial incentives and penalties.
Dennis possesses more than 30 years of professional experience in business operations in the service and manufacturing sectors, having previously served as Vice President and General Manager for Infodisc Inc. and as Plant Manager for the John H. Harland Company. He received an Executive Business Program Certificate from San Francisco State University and has taken upper-level management courses at the College of Marin.
Dave Lawson is a healthcare operations veteran who joined ProTransport-1 as its Executive Vice President of Operations early in 2015. He made the move from Sutter Health’s Alta Bates Summit Medical Center, where he served as Administrative Director of Support Services for the previous six-plus years. In all, Dave has directed operations for healthcare organizations for more than 20 years, and is responsible for the overall operational oversight of medical transport services at ProTransport-1.
While at Alta Bates Summit, Dave oversaw all hospital support services across three campuses encompassing more than 1.5 million square feet in the East Bay and reported directly to the medical center’s C-suite after arriving in November 2008. He managed the direction and supervision of more than 600 professionals, increasing fiscal efficiency while also facilitating the timely completion and implementation of a 238-bed patient tower. Prior to his work for Sutter Health, Dave spent 10 years as Chief Operating Officer at Parking Company of America, a company employing more than 1,200 individuals across seven states and featuring $60 million in annual sales. He was previously Director of Operations at American Medical Response, where he got his start as an EMT prior to moving into operations. Dave attended San Joaquin Delta College.
David Ott is ProTransport-1's first Executive Director of Clinical Operations, having led the company's critical care transport program since 2013 when he was appointed Director of CCT. He had previously served as the Regional Director of CCT in Sacramento, where he has spent much of his 30 years as a member of the California medical community. David oversees the critical care, clinical and quality assurance divisions. In two years as the leader of ProTransport-1's CCT services, the program has nearly doubled in size with volume increasing monthly.
David served as a United States Air Force Medic during Operation Desert Storm prior to becoming an Emergency Room RN, teaching Advanced Cardiovascular Life Support, and participating on committees for quality assurance and collaborative practice. In addition to his impressive professional experience, David graduated at the top of his nursing school class with the highest grade point average in clinical patient care. He is currently completing a Master’s Degree in Nursing.
Kyle Shandera was recently promoted to Director of Business Development at ProTransport-1. Kyle has served in several different positions as part of the Business Development Department, where he has served as the primary point of contact for Alameda Health System since ProTransport-1 launched its service in 2012. Kyle plays an integral role in ProTransport-1’s strategic growth plan, generating new business while building on existing relationships with hospitals as well as skilled nursing facilities.
Kyle has also served on several Kaizen committees as part of his hospital accounts’ LEAN initiative. Kyle joined ProTransport-1 as a member of the Public Relations Department (now Marketing Communications) prior to making the transition to business development. He is a graduate of Sonoma State University where he studied Marketing and Economics while playing intercollegiate basketball.
Holly Ballard arrived at ProTransport-1 in 2012 as Director of Human Resources. From the start, Holly has provided key leadership and established new HR standards companywide for more than 800 employees. Holly has proven herself as a Certified HR Professional for the past decade, and joined ProTransport-1 from Verihealth, an ambulance company where she occupied the same role for four years. She previously held a number of HR positions during a five-year run with The Nelson Family of Companies, which provide staffing, recruiting and workforce management services. Starting as an Internet Recruiter, Holly contributed more than $1 million in direct hire fees and 1,635 employee placements in two-plus years on the job. She spent her final two-and-a-half years at Nelson as a Human Resources Generalist, also taking on the role of Corporate Recruiter.
Holly earned her BS in Business Administration from Cal Poly, San Luis Obispo, with a Human Resources Management concentration and a minor in Psychology. She is a member of the Society of Human Resources Management, the Northern California Human Resources Association and the Human Resources Certification Institute.
Carly Clements built the ProTransport-1 Marketing Communications Department from the ground up beginning in 2008. She previously held the Director of Public Relations position before being promoted to oversee all corporate communications, including developing the company’s internal and external communications initiatives while providing strategy for community and media relations.
Carly joined ProTransport-1 in 2005, succeeding in a number of roles and departments prior to developing the MarCom team. Prior to joining ProTransport-1, Carly was an Events Producer for former Missouri Governor Bob Holden’s Public Policy Forum and a Graphic Designer for a non-profit organization dedicated to refugee resettlement. Carly holds a BA in Public Relations from Webster University and is an active member of the Public Relations Society of America.
Jeronimo Carlos was promoted to Director of Operations at ProTransport-1 in late 2014 from his previous position of Field Operations Manager. As Director of Operations, Jeronimo is tasked with oversight of all medical transport services. Some of his daily tasks include ensuring compliance with company policies along with state and federal laws. In addition to overseeing ProTransport-1 county and station managers, Jeronimo directs all operational activities within the strategic and operational agenda.
Prior to joining ProTransport-1 in November 2005, Jeronimo got his start in the industry in 1998 as a volunteer firefighter in Nevada before moving back to California to pursue is career as an EMT a few years later. Just four months into his career with the company, Jeronimo became a Field Supervisor, and then was promoted to Station Manager by the end of his first year with PT-1. In 2008, he was promoted to Regional Operations Manager in San Francisco. There he helped establish business relationships with Stanford Medical Center and California Pacific Medical Center as he became Field Operations Manager, where he has served the last three years.
Jason Leffew is one of the longest tenured members of the ProTransport-1 team, having joined the company in 2001 as an EMT. He earned subsequent promotions to Operations Supervisor and Administrative Supervisor before becoming the ProTransport-1’s Systems and Performance Analyst. He now serves as Director of Special Projects, a promotion from his previous role as Project Manager, overseeing all major information technology and operations projects for the company. In 2014, Jason has spearheaded the company-wide rollout of ePCR capabilities across 12 stations and a fleet of 150 vehicles.
Internally, Jason focuses on service delivery and operations performance on a comprehensive level; externally, he works with affiliated companies to create new tech platforms which increase efficiency for emergency and non-emergency transportation services. Jason received EMT Certification from Santa Rosa Junior College.
Sira Mohamed is ProTransport-1’s first Director of Medical Event Planning, earning a promotion in early 2015 from her previous role of Administrative Operations Manager. Sira continues to focus on creating new business and cultivating relationships for ProTransport-1’s Event Services Division, which she has helped the company greatly expand in recent years, as evidence by its work with the San Francisco 49ers, San Jose Sharks, Ultimate Fighting Championship and more.
Sira has been a member of the ProTransport-1 team since March 2007 when she was hired in the ComCenter. She was promoted to Dispatch Lead prior to a move to the Scheduling Department, eventually operating as a Scheduling Supervisor and then Utilization Coordinator before taking on the role of Administrative Operations Manager. Sira studied Business Management and Computer Science at Sonoma State University.
Stephanie Monroy is the Director of Scheduling for ProTransport-1 and its associated brands, earning a promotion to the position early in 2016. Stephanie has moved up the ranks steadily since joining ProTransport-1 in November 2011 as a Customer Service Representative. Immediately prior to her current role overseeing all scheduling operations, she served as the company’s Scheduling Manager.
Since joining ProTransport-1, Stephanie has held numerous roles. After starting in the ComCenter, she transitioned to the Scheduling Department, where she served as a Scheduler I and then a Scheduler II prior to assuming a management role. Stephanie’s professional background prior to arrival at ProTransport-1 includes experience in both customer service and team management. She also earned a Peace Officer Standards and Training (P.O.S.T.) certificate from Santa Rosa Junior College.
Since joining ProTransport-1 in 2014, Cynthia’s responsibilities include ensuring all billing practices and policies are strictly followed and in compliance with all applicable laws and regulations. Cynthia is also responsible for ensuring the auditing team is continually trained and updated with the latest changes in policies and procedures.
Cynthia has nearly 20 years of government billing experience; she started as a Medicare Coordinator responsible for repetitive patient billing for American Medical Response and moved to the Government Coordinator position before a promotion to Medicare Supervisor. She served as Medicare Supervisor for over 7 years and Manager of Quality Assurance and Training for over 5 years prior to her recent promotion. She was actively involved with Operations to ensure the facilities served were educated in regard to PCS, signature requirements and other government requirements.
Rick Gillespie joined ProTransport-1 in 2009 after more than 23 years in public accounting, serving the previous 10 years as a Partner at Andersen & Company, LLP, a regional accounting firm. He oversees all aspects of ProTransport-1’s financial management and reporting, including banking relationships, regulatory compliance, budgeting, accounts payable and treasury functions.
Rick also provides additional oversight of the Information Technology and Human Resources Departments. He began his career in public accounting at KPMG after earning a BS in Business Administration from California State University with Cum Laude honors. Rick is a Certified Public Accountant in the State of California.
Dr. Dirk Schermer is ProTransport-1’s Medical Director in the Bay Area region, overseeing the clinical aspects of ProTransport-1 dispatch protocols and medical care for ALS and BLS interfacility transports. Dr. Schermer is Staff Anesthesiologist at Santa Rosa Memorial Hospital where he provides services for scheduled outpatient surgery and trauma patients at the Level 2 Center.
Dr. Schermer is a published author who has served as an Assistant Professor in the Department of Anesthesia at the University of California, San Francisco. Dr. Schermer received a BS in Psychology from the University of California, Davis, and an MD from the University of California, San Francisco.
Dr. Dave Wolf serves as ProTransport-1’s Medical Director in the Central Valley region, where he has managed Metropolitan Anesthesiology Consultants, Inc., since 1991 and currently carries a full clinical practice at Mercy San Juan Medical Center in Carmichael. Dr. Wolf has served on multiple medical staff committees and has served two terms as Chief of Staff. He is a member of the Governing Board of the Sacramento/San Joaquin Service Area of Dignity Health. Dr. Wolf also holds an appointment as Associate Clinical Professor in Anesthesiology and Pain Management at UC Davis Medical Center, and teaches residents, medical students and paramedic interns. He often serves as a Guest Lecturer for the regional fire academies.
Dr. Wolf began his medical career as an EMT for a volunteer ambulance service in Montana while in high school before moving on to work as a Laboratory Technician and Paramedic during eight years in the U.S. Air Force. He subsequently completed his undergraduate degree training in Biological Studies and Chemistry at California State University, Sacramento. During this time, Dr. Wolf worked in ALS for a private ambulance company and flew with the California Highway Patrol as well as Army National Guard for helicopter EMS. He was elected to two terms as Director of Citrus Heights Fire District, and was instrumental in establishing the Regional Fire Communications Agency and the merging of several independent fire districts into the current Sacramento Metropolitan Fire District. After completing medical school at UC Davis, Dr. Wolf completed a Surgical Internship followed by a Residency in Anesthesiology with advanced training in Cardiothoracic and Pediatric Anesthesiology.