Latest News

Contra Costa County Survivors’ Reunion Honors PT-1 Crew

A ProTransport-1 crew was recognized by the Contra Costa County EMS Agency Wednesday and reunited with the family they provided with lifesaving intervention last spring. Cheryl Lingbanan and Michael Carrillo were honored during the first annual Contra Costa County EMS Survivors’ Reunion Banquet held at The Clubhouse at Boundary Oak in Walnut Creek. The banquet brought together survivors of catastrophic medical emergencies and the medical professionals or bystanders who helped them with lifesaving action within the past year. Cheryl and Michael were selected to by Contra Costa County EMSA for their superb work and quick thinking to ensure a baby’s health and safety. “Through ProTransport-1, Cheryl Lingbanan and Michael Carrillo have provided quality care for patients from numerous hospitals and skilled nursing facilities. They have demonstrated great skill in basic life support as well as excellent bedside manner and professionalism,” said ProTransport-1 Director of Operations Jeronimo Carlos. “Most importantly, they have a way of making the sick and injured feel safe, and this was seen through an on-scene call that involved a choking infant.” Cheryl’s account of the event perfectly encapsulates the calm yet clinical lifesaving response she and Michael took on the fateful day: The incident occurred after we completed a call, discharging a patient to residence. As soon as we notified dispatch that we were back in service, a car suddenly pulled up alongside our ambulance. A man jumped out of the car and was trying to communicate with us, but there was a language barrier present as he was mostly speaking a Middle Eastern language. The word, “Baby!” was all we needed for us to get out...

ProTransport-1 earns spot in Inc. 5000 for sixth straight year

Trendsetting medical transportation and healthcare logistics provider ProTransport-1 has been named to the Inc. 5000 for the sixth consecutive year, making a huge leap all the way to No. 2894 in this year’s ranking of the fastest-growing private companies in the United States. ProTransport-1’s spot on the 2016 Inc. 5000 is its best since it was initially honored in 2011 and well above its 2015 ranking of No. 4837. Measuring each company’s overall revenue growth over a three-year period, the Inc. 5000 aims to provide  insight into the entrepreneurial landscape by profiling the 5000 most successful American companies and celebrating the innovation that has enabled their impressive growth. ProTransport-1’s most recent three-year growth rate of 119 percent is all the more impressive when the three-year growth rate that first earned the company a place in the Inc. 5000 is taken into account; that measurement stretches back to 2007, meaning ProTransport-1 has nearly a full decade of consistent growth worthy of Inc. 5000 inclusion. The confluence of strategic partnerships and targeted regional expansion has spurred ProTransport-1’s growth in recent years as it has continued to innovate and evolve. Created in 2000 to serve the interfacility ambulance transport market, ProTransport-1 now provides a wealth of services encompassing transportation, communication, logistics and overall efficiency for patients and healthcare customers. Since joining forces with private equity partner New Heritage Capital in 2012, Northern California-based ProTransport-1 has expanded its reach nationwide through the acquisition of fellow admired ambulance brands: PRN Ambulance in Southern California, Century Ambulance Service in Florida, ATS Medical Services in Illinois and Priority One in Indiana. It also provides comprehensive logistics...

Art McDonald Scholarship Recipients Announced!

ProTransport-1’s very own Jordan Lippincott was among this year’s winners to receive the esteemed, annual Art McDonald Educational Scholarship. Each applicant was asked to write an essay, detailing their aspirations to excel in the field of healthcare. In Jordan’s essay, he writes about connecting with care providers as a patient and his plan to become a Medical Doctor so he can help others in the same way. This is the first time the coveted scholarships were opened up nationwide, calling to a crowd of applicants from ProTransport-1, PRN Ambulance, Century Ambulance Service, ATS Ambulance and Priority One Ambulance. Here is the entire list of 2016 scholarship winners: ProTransport-1: Jordan Lippincott, future MD Century: Deanna Moore, future RN ATS/Priority One: Kathryn Peterson, future Neurologist PRN: Emily Besch, future RN The Art McDonald Educational Scholarship was first started years ago as a means to respect those truly motivated enough to seek higher levels of education in healthcare, the same way the late Art McDonald did. Art’s legacy lives on, not only through the recipients, but through the actions of all who perform selfless acts of kindness toward those in...

East Bay crews team up to provide a special trip home

A handful of ProTransport-1 crews recently came together to provide an Oakland woman with a unique transport home, exhibiting the type of compassionate care and logistics expertise under challenging circumstances that continues to set ProTransport-1 apart. A day that began with the woman, a bariatric patient at Highland Hospital, desperate for any ambulance provider to lend a helping hand ended with smiles as she rested safe and comfortable in her home. Prior to ProTransport-1 stepping forward, a different ambulance provider had attempted to transport the obese woman home two weeks earlier. They were unwilling to attempt navigating through a tight stairwell and returned the patient to Highland Hospital. However, once ProTransport-1 was on the scene, there was no stopping the crews on hand from getting the job done. Initially, six ProTransport-1 crew members were on hand to help the woman into the ambulance to transport her home. Once at the home, they called for further assistance and four more team members arrived at the East Oakland location to provide a lift assist. The 10-strong team proceeded to work their way up the tricky, narrow stairwell, ensuring comfort and safety for all involved. After a 45-minute effort to maneuver the woman upstairs with the assistance of 10 ProTransport-1 professionals and devices to help aid safe patient transfer, she was finally home for the first time in nine months, this time with a new nutrition regimen, a rehabilitation plan, a home nurse, and 10 PT-1 pros she and her family couldn’t thank enough for their kind, gentle and reliable...

CCT RN Ivvy Yong promoted to CCT Manager at ProTransport-1

ProTransport-1’s fast-growing critical care transport division has received a boost with the promotion of longtime registered nurse Ivvy Yong to the Critical Care Transport Manager role. Ivvy will work directly under Executive Director of Clinical Operations David Ott to continuing honing as well as growing the company’s CCT capabilities. “Ivvy is a great asset to ProTransport-1,” David said. “I have personally seen her grow and mature as a registered nurse and leader. She is passionate about CCT and I am confident that she is the right person for this position.” Ivvy has spent nearly a decade as an RN, initially assuming the role in February 2007 at Tri-City Medical Center where she worked in the facility’s intensive care unit. She has since gained a wealth of nursing experience at numerous levels of care for various healthcare providers. Most recently, Ivvy has served as a CCT RN for ProTransport-1 since September 2014 while simultaneously fulfilling the role of ICU RN at Sutter Medical Center, Sacramento. Additional positions held by Ivvy over the course of her impressive medical career to date include ICU RN at Stanford Hospital and Clinics, Doctors Medical Center and the Scripps Mercy Hospital Level I Trauma Center. She has also spent time as a Special Events CCT RN for San Diego Medical Services-Rural Metro and a Health Care Partner at Sharp Memorial Hospital. Ivvy has earned a Bachelor of Science in Biology with an emphasis in Cell and Molecular Biology from San Diego State University, an associate degree in Nursing from Maric College, and a bachelor degree in Nursing from Azusa Pacific...

The Art McDonald Scholarship: Free money for your education!

Are you in school? Do you want money for school? Apply for the Art McDonald Educational Scholarship today! About The Art McDonald Education Scholarship was established to honor Mr. McDonald’s value of education in healthcare services. Over the years, recipients of the scholarship include numerous paramedics, EMTs and EMS leadership. Are you next on the list? Four $1,000 scholarships will be awarded to exceptional team members currently enrolled in a program and working toward their degree, certification or licensure in hopes of moving forward in the healthcare industry. The scholarship is open only to team members at ProTransport-1, PRN Ambulance, Century Ambulance Service, ATS Medical Services and Priority One. Criteria Awards are based on excellent academics, outstanding character, commitment to a profession in the healthcare industry and superb job performance. Participating team members will be evaluated on their ability to effectively communicate what sets them apart from other applicants, determination to succeed, future goals and plans to achieve them. Eligible applicants must be employees in good standing that have completed 1,040 working hours for one of the previously mentioned brands. Required to submit A written or video essay (no longer than two pages or two minutes, respectively) describing how you meet (and possibly exceed!) the above criteria Two letters of reference (must be from a professor or a healthcare provider, and at least one must be from outside the company) Submissions must include applicant’s full name, employee number, email address, home station and contact phone number All required information must be sent in one package to the Marketing Communications Department at 566 Portal Street, Cotati, CA 94931 (those within the...

PT-1 Crew Journal: Taking the correct steps for each patient

By Matt Condie Alameda County Operations Manager I was called by our Concierge Department about developing a gameplan for a wait and return scheduled for the following week. They let me know that ProTransport-1 had previously transported the patient, but their had family called in to see if there was a different way we could transport the patient up and down their forty stairs because it had caused the patient some pain and discomfort. I contacted the wife of the patient and set up a time the following day to visit their home to perform a walkthrough so I could get a better feel for the house and the obstacles it presented. The house was deep in the Berkeley Hills, which is notorious for having homes with tons of stairs including multiple turns as well as narrow hallways. Once I arrived at the residence, I could see why the previous crew had issues getting the patient all the way up to the bed smoothly. There were approximately forty stairs and multiple 90-degree turns, which adds to the degree of difficulty. After I introduced myself to the patient and the family, I walked around the entire residence to check out all of the options that we had to get this patient in and out of their house in as much comfort as possible. Once I decided upon the safest route, I went over the route with the patient and his wife so they would know exactly what was going to happen during the transport. After I left the residence, I contacted our ComCenter to learn which crews were available to run this call and...

Hiring Event: visit our career fair April 29 in Sacramento!

ProTransport-1 is hosting a career fair at its Sacramento station on Friday, April 29 from 10:00 a.m. to 1:00 p.m. We’re looking for qualified CCT RNs and paramedics, so be sure to arrive prepared to take advantage of a great career opportunity! Check out the flyer below for more details:...

San Francisco crew ensures safe, happy transport for family

Here’s a recent example of the standout teamwork and care exhibited by a ProTransport-1 crew during a critical care transport from Eden Medical Center in Castro Valley to UCSF Medical Center in San Francisco. EMTs Art Larios and Carlos Martinez Jr. were accompanied by RN Lou Lewis, and the trio received the following words of thanks from the patient’s family, which was relayed by ProTransport-1 Control Center Supervisor Julia Spediacci: I received a call from a patient’s mother, who wanted to make sure someone knew how great her experience was with a crew that transported her daughter from Eden Medical to UCSF. The caller stated that her daughter is developmentally delayed, and she loved and appreciated how ProTransport-1’s Art Larios and Carlos Martinez Jr., both EMTs, and RN Lou Lewis spoke to her daughter like she was any other patient; they would let her know when they were moving her, where they were going, and what they were going to do next in order to keep her comfortable. The mother is also a respiratory therapist for Eden. She was so thankful for our nurse’s experience and how she would give her every update in her daughter’s condition as well as what setting we had the vent on. Our nurse keeping her in the loop made her feel so much more relaxed and safe. She stated that because the crew was so calm it kept her and her husband calm in an otherwise stressful situation. She added how amazed she was by how well these three crew members worked together; she believed they acted as they were one unit and...

PT-1 crew meets patient’s special request to hospital

There is no higher praise for the professionals who provide care to those in need than being specifically requested by a patient. Recently, a care coordinator from Mercy General Hospital in Sacramento called the ProTransport-1 ComCenter with such a request. ProTransport-1 went out of its way to fulfill the special request to the delight of the patient as well as Mercy General. ProTransport-1 Account Executive Marcos Soto recounted the transport, for which he helped provide a lift assist: I received a call from Jennifer at Mercy General Hospital, who had a patient specifically requesting to be transported by ProTransport-1. The patient required a bariatric level of service, and I volunteered to help with the lift assist in order to accommodate the request. The patient recognized our crew immediately and was elated we were able to send our team on such short notice. EMTs Nick Silver and Matt Dague had an excellent bedside manner, going above and beyond to make sure the patient was comfortable and secure. Upon arrival at the patient’s residence, our crew again made sure the patient was comfortable and secure, even going as far as rearranging furniture to reduce tripping hazards and fall risks. The crew recognized the patient would be home alone and provided her with information about PT-1 Alert (our personal medical alert system) to further ensure the patient’s safety. After the call was complete, Nick and Matt received a request from dispatch asking them to stay late in order to help with our high call volume. Nick sacrificed attending his godson’s birthday party in order to stay in service and help out. I...

Lifesavers: ProTransport-1 EMT crew saves endangered baby

An EMT crew in the midst of decontaminating a gurney recently became the latest at ProTransport-1 to jump to lifesaving action in the face of potential catastrophe. Cheryl Lingbanan and Mike Carrillo proved to be just who a frantic mother and her baby needed to find, clearing the child’s obstructed airway before transporting to the hospital for further medical care. Cheryl and Mike had been carrying out their typical shift duties when a vehicle quickly approached and slammed to a halt. The woman driving the car bolted out and ran toward the two, desperately shouting, “Baby! Baby! Baby!” Cheryl and Mike instantly made their way toward the woman and her vehicle, where a crying baby in a child seat was in distress. A language barrier prevented ProTransport-1’s duo from verbally communicating with the frantic mother, but the woman had another child with her who was able to translate as Cheryl and Mike discovered that the baby struggled to breathe. The EMTs were told the baby had swallowed an unknown item, so when they administered oxygen and the baby responded poorly, the crew transferred the child to their ambulance via gurney. Once on the ambulance, Cheryl and Mike performed back blows until the baby coughed up a foreign object. With the baby now safe and breathing freely, the pair transported the child to the hospital for further monitoring from medical professionals. Cheryl and Mike are a boon to ProTransport-1 operations as well as the company’s patients and healthcare customers. They serve as great examples of the compassionate care and safety our  EMS professionals provide each and every day. A huge...

Four PT-1 crew members named CAA Stars of Life

Four ProTransport-1 crew members were recognized as Stars of Life by the California Ambulance Association at the organization’s annual awards ceremony yesterday in Sacramento on the Capitol Mall. ProTransport-1 EMTs Krystian Socha and Taylor Panus were honored alongside paramedics Mark Mendenhall and Michael Wright during the daylong event as professionals who epitomize “the spirit and commitment of a quality ambulance service.” Each honoree was presented with a medal signifying their standing as one of the CAA’s Stars of Life prior to the award-winning group’s recognition on the California State Legislature’s Assembly and Senate floors. The festivities concluded with a networking reception and an awards dinner. ProTransport-1’s Stars of Life were accompanied by their respective managers, General Manager Devon Luce from the company’s Sacramento region and Contra Costa County Manager Heather Drolette. ProTransport-1’s medal recipients garnered recognition for taking lifesaving action in difficult circumstances to ensure patient health and safety, as evidence in their winning actions detailed below. Krystian Socha and Taylor Panus of Station 41 in Pleasant Hill were transporting a patient westbound on Highway 4 when they approached an overturned vehicle. Once stopped, Krystian stayed with his patient as Taylor rushed to help the passenger, who was attempting to extricate from their seat through a car window and bleeding from the head. Taylor placed a cervical collar on the man once out of the vehicle, performing a head-to-toe assessment, taking vitals and monitoring ABC. The driver had extricated herself and a bystander helped her toward the ambulance where she received care from Krystian, who opened the side doors to the ambulance and put a stair chair near in...

A first-time ride along with PT-1’s Larry, Jerrie and Brian

Some of the most invaluable employee programs are those that educate an organization’s professionals about aspects of the operation they don’t touch in their regular course of duty, especially in the healthcare field. In the case of ProTransport-1, the company’s ride along program provides that type of opportunity while also serving as an asset to professional development. Ride along participants range from prospective crew members preparing to transition from student to EMS professional to current team members who work at company headquarters and possess no ambulance experience at all. Larry Haight is one of the most recent ride along participants, making the trek from the ProTransport-1 Payroll Department in Cotati to Station 51 in Richmond for a full shift with an ambulance crew. His experience was memorable and overwhelmingly positive, so he passed along a note of thanks: Yesterday, I did my ride along with both Brian Sandoval and Jerrie Curtin, and I want to send out kudos to the both of them. They both made me feel welcome and part of the team. They showed me such things as how they login to their logbook and how to load a gurney. Originally, I was not looking forward to the ride along simply because I had so much work to do, but found that I really enjoyed my time with them and gained a new appreciation of what our team has to do in the field. Larry also added three highlights from his ride along: The first was how welcome Brian and Jerrie made me feel. Within an hour I felt part of the team. The two of them each have...

Stephanie Monroy, Hannah Wair earn director positions

ProTransport-1 has selected a pair of managers for promotion to director positions, naming Stephanie Monroy the Director of Scheduling and Hannah Wair the Director of Recruiting. Stephanie oversees scheduling operations for ProTransport-1 and its associated brands – PRN Ambulance, Century Ambulance and ATS Medical Services – while Hannah oversees the recruitment function for each brand. Most recently, Hannah served as Recruiting Manager while Stephanie was Scheduling Manager. It is the second promotion in as many years for each professional. Hannah joined ProTransport-1 at the start of 2012 as the company’s Recruiter, a role which she held until earning a promotion to Recruiting Manager in August 2015. In her first management role with ProTransport-1, Hannah was tasked with the responsibility of recruiting for PRN Ambulance in Los Angeles and eventually Century Ambulance in Florida when that acquisition was finalized, helping to bolster hiring efforts throughout the organization. Prior to arriving on the PT-1 scene, Hannah spent time as a Business Development Representative at TargetCW in San Diego. She also completed internships at ADP and Scholarship for Athletes while completing her Bachelor of Communications degree at the University of California, San Diego. Stephanie joined ProTransport-1 in November 2011, holding numerous roles while working her way up the ranks. She initially worked as a Customer Service Representative in the ComCenter before moving to a Dispatcher role. From there, Stephanie transitioned to the Scheduling Department, where she served as a Scheduler I and then a Scheduler II prior to assuming the manager role. Stephanie’s professional background prior to arrival at ProTransport-1 includes experience in both customer service and team management. She also earned a Peace...

Ramit Sahi promoted to Director of ComCenter role

ProTransport-1 has named a new Director of ComCenter, promoting Ramit Sahi to the leadership position from his previous spot as CCT & ComCenter Manager. In his new role, Ramit oversees ComCenter operations at company headquarters in Cotati as well as the ComCenter and Transfer Center in Sacramento. “It was a pleasure to view Ramit in his previous leadership position in Sacramento and to select him for a promotion to the director role overseeing all our ComCenters,” Executive Vice President of Operations Dave Lawson said. Ramit has been a part of the ProTransport-1 team since joining the company in May 2012 as a Transfer Center Specialist. After taking on a Sacramento Dispatcher role, Ramit moved up to Dispatch Supervisor, where he helped hire and train new dispatchers. In May 2015, he became Sacramento ComCenter Manager, overseeing both the Dispatch Center and the Transfer Center, before advancing to CCT & ComCenter Manager, a role which added CCT RN management to Ramit’s list of responsibilities. Prior to his arrival at ProTransport-1, Ramit spent five years in pharmacy benefit management and also worked as a Medicare Part B manager. He also earned an Associate of Arts degree in Business from Sierra...

Response to neonatal call gives premature newborn a chance

Every ambulance transport plays an important role in the medical care process, but the urgent, critical nature of a neonatal intensive care unit (NICU) transport is unsurpassed. ProTransport-1 is known for providing these essential transports to newborns at the highest level, which is why hospital partners have selected the company to provide dedicated NICU and pediatric intensive care unit (PICU) transports to and from their facilities. The fragility of newborns necessitates delicate yet decisive care including specialized equipment and NICU/PICU nurse accompaniment. One recent NICU transport performed by ProTransport-1 drew especially rave reviews from hospital personnel. A premature baby born at just 23 weeks and weighing only 585 grams – a weight similar to a can of soda – required essential ambulance transportation between Alta Bates Summit Medical Center in Oakland and Sutter Solano Medical Center in Vallejo. The crew of EMTs Edward Farrell and Samuel Bochat showed the type of attitude and reliability patients and hospital partners have come to expect from ProTransport-1 professionals, and the transport went as well as could be imagined. “The ProTransport-1 team provided us a 20-minute ETA from time of transport request and fulfilled that in the most timely manner that any team has ever provided in my experience at ABSMC in over 16 years,” said the leader of the Alta Bates Summit Neonatal Advanced Life Support & Transport Team. “From an efficiency standpoint, this could not have gone smoother; the ProTransport-1 team provided excellent customer service to our team and baby!” “In the end, our bedside and transport times were very efficient,” she added. “We were able to carefully stabilize the baby...

ProTransport-1 to play key role during Super Bowl festivities

Super Bowl 50 is on its way to the Bay Area with festivities stretching from San Jose to San Francisco, and ProTransport-1 will be on scene to provide various support services over the next two weeks. While the big game itself takes place near ProTransport-1’s Santa Clara station on Sunday, Feb.7, at Levi’s Stadium, most of the entertainment leading up to kickoff will take place in San Francisco as parts of downtown are transformed into Super Bowl City beginning this week. The seemingly endless string of events surrounding the game will put local EMS providers to the test. ProTransport-1 will be on hand for many events, offering such services as mobile teams responding to medical emergencies and standby ambulance support. ProTransport-1’s efforts will culminate with Super Bowl 50, where it will fulfill the same on-field role it plays at every San Francisco 49ers home game. You’ll see ProTransport-1 at all three nights of music sponsored by DIRECTV and Pepsi at Pier 70 featuring the Dave Matthews Band, Pharrell Williams and Red Hot Chili Peppers; Bud Light at Union Square, which will donate 100 percent of proceeds to United Way of the Bay Area programs to fight poverty; Playboy Super Bowl Party 2016 at AT&T Park; WWE LIVE Road to Wrestlemania at the SAP Center in San Jose; and more. ProTransport-1 is excited to continue providing custom event medical services to festivities large and small throughout the San Francisco Bay Area, Sacramento and the Central Valley. We’re here to ensure a safe and enjoyable atmosphere throughout Super Bowl 50...

ProTransport-1 acquires Illinois-based ATS Medical Services

ProTransport-1, the nation’s leading provider of patient logistics solutions to hospital systems, has reached an agreement to acquire Illinois-based ATS Medical Services, the third ambulance provider in the past six months to partner with ProTransport-1 as it further expands outside its San Francisco Bay Area home. The acquisition enables ATS to gain additional ambulance industry expertise as well as capital to help the company fuel its growth, with New Heritage Capital serving as the private equity investor facilitating the transaction. ProTransport-1 brands now operate in California, Florida, Illinois, Indiana and New Mexico. ProTransport-1 continues to exhibit a knack for partnering with likeminded companies poised for growth. Since securing financing in 2012 from its private equity partner Heritage, ProTransport-1 has acquired Southern California’s PRN Ambulance in July 2015, Florida’s Century Ambulance Service in September 2015, and now ATS. ProTransport-1 and its sister companies serve patients and healthcare customers in key regions such as the San Francisco Bay Area, Los Angeles, Chicago, Indianapolis, Sacramento, Calif., and Jacksonville, Fla. Each brand is known for offering comprehensive, innovative patient logistics services. Their shared knowledge of ambulance and EMS will serve as a boon to plans for strategic growth in existing and new areas of operation. An established provider of ambulance services in Illinois and Indiana, as well as Holloman Air Force Base in New Mexico, ATS serves healthcare customers large and small. With additional administrative support and executive leadership from ProTransport-1, ATS looks to extend its exemplary patient care, customer service and innovative practices to more patients in the region. Each company will reap the rewards of EMS collaboration while collectively bolstering their...