A handful of ProTransport-1 crews recently came together to provide an Oakland woman with a unique transport home, exhibiting the type of compassionate care and logistics expertise under challenging circumstances that continues to set ProTransport-1 apart. A day that began with the woman, a bariatric patient at Highland Hospital, desperate for any ambulance provider to lend a helping hand ended with smiles as she rested safe and comfortable in her home.
Prior to ProTransport-1 stepping forward, a different ambulance provider had attempted to transport the obese woman home two weeks earlier. They were unwilling to attempt navigating through a tight stairwell and returned the patient to Highland Hospital. However, once ProTransport-1 was on the scene, there was no stopping the crews on hand from getting the job done.
Initially, six ProTransport-1 crew members were on hand to help the woman into the ambulance to transport her home. Once at the home, they called for further assistance and four more team members arrived at the East Oakland location to provide a lift assist.
The 10-strong team proceeded to work their way up the tricky, narrow stairwell, ensuring comfort and safety for all involved. After a 45-minute effort to maneuver the woman upstairs with the assistance of 10 ProTransport-1 professionals and devices to help aid safe patient transfer, she was finally home for the first time in nine months, this time with a new nutrition regimen, a rehabilitation plan, a home nurse, and 10 PT-1 pros she and her family couldn’t thank enough for their kind, gentle and reliable care.