Some of the most invaluable employee programs are those that educate an organization’s professionals about aspects of the operation they don’t touch in their regular course of duty, especially in the healthcare field. In the case of ProTransport-1, the company’s ride along program provides that type of opportunity while also serving as an asset to professional development.
Ride along participants range from prospective crew members preparing to transition from student to EMS professional to current team members who work at company headquarters and possess no ambulance experience at all. Larry Haight is one of the most recent ride along participants, making the trek from the ProTransport-1 Payroll Department in Cotati to Station 51 in Richmond for a full shift with an ambulance crew. His experience was memorable and overwhelmingly positive, so he passed along a note of thanks:
Yesterday, I did my ride along with both Brian Sandoval and Jerrie Curtin, and I want to send out kudos to the both of them. They both made me feel welcome and part of the team. They showed me such things as how they login to their logbook and how to load a gurney. Originally, I was not looking forward to the ride along simply because I had so much work to do, but found that I really enjoyed my time with them and gained a new appreciation of what our team has to do in the field.
Larry also added three highlights from his ride along:
The first was how welcome Brian and Jerrie made me feel. Within an hour I felt part of the team. The two of them each have a type of personality that draws you into their world, and you cannot help but feel as though you have been friends for YEARS.
Their professionalism with the patient. They would take time to get the patient’s vitals, but would get to know the patient by asking about the patient’s prior work history (we had a patient going to rehab care and found that he was a prior paramedic – how ironic) or ask them such things as, “How can I make you more comfortable?”
The experience itself allowed me to get a new appreciation for the hard work of our staff in the field. We had a 80-year-old patient who was delivered home and the patient was asking for special needs like “on the couch and to be sat upright.” Both Jerrie and Brian accommodated the patient’s wants even though the patient was very difficult to move.
We’d like to thank Larry for his contribution and the awesome crew of Brian Sandoval and Jerrie Curtin for showing him the ropes!