San Francisco field crew members Christopher Kopitzke and Dionn Talley recently transported a patient home and upon arrival found the patient had no food in his house. When they asked the patient about it, he stated he would probably not be able to get any food for a couple days. The crew filed all the proper internal paperwork and reported the incident to the San Francisco Adult Protective Services. Elena Whorton, Cofounder of ProTransport-1, receives all quality reports like this and followed up with Chad Archila, San Francisco Manager, and requested the crew go check on the patient. She requested they ensure the patient had food and if he did not, to bring him some. When Chris and Dionn asked how the patient was doing he mentioned that what he really needed was a small basket to hang on his walker so he could transport food home from the store. The crew delivered this simple, but very important basket to the patient and made a big impact on their daily life.
Thanks to this crew for paying attention to their patient and caring about them beyond the boundaries of the transportation. Their extra care is a testament to PT-1’s commitment to patient care above all else.